Please pardon the dust storm! We are trying to fill in the cracks and crevices on our website! 
Frequently Asked Questions (FAQ)
• What does Hike In Phoenix, LLC offer?
•What do the rates shown on the website include?
•How do I make my reservation?
•I’m neither a “kid” nor a senior citizen. What discounts may be available?
•What payment methods are accepted?
•How do I get to the trailhead on the day of the hike?
•Oh, mmmm, what do snacks/lunch boxes include?
•How long does the hiking tour take?
•What are the levels of difficulty for the hikes?
•What mountains do Hike In Phoenix, LLC use for the hiking tour services?
•Is there something I should know prior to starting my hike?
•Is Hike In Phoenix, LLC insured?
•I’m handicapped or a senior citizen. Can I still hike with your company?
•Is there really a Satisfaction Guarantee?
•How long does it take to receive a refund?
•If I need to cancel my reservation or in case Hike In Phoenix must cancel the scheduled hike due to bad weather, how does this all work?
•What if I’m late for my scheduled hike time (departure from the trailhead)? What happens?
•How do I get back to my hotel if I do not wish to continue the hike if I used your transportation?
•It is 115 degrees outside in July! Do we still hike in this hot weather, huh?
•Why is it extremely important to drink more water in Phoenix than elsewhere?
•What does the Weight-Loss/Boot Camp program offer?
•How do the customized hikes work?
•Are gift certificates available?
•I want to work for the Hike In Phoenix, LLC as a guide or a scheduler! How do I apply for those positions?
What does Hike In Phoenix, LLC offer?
- Public hiking tours with our guide leader and other hikers
- Private hiking tours (i.e. Corporate/Convention groups) with our guide
- Customized hikes like sunrise/sunset hikes with/without a hot breakfast/dinner
- Weight-Loss/Boot Camp program
- Fundraising for non-profit organizations/schools
- Employment opportunities with Hike In Phoenix, LLC
What do the rates shown on the website include?
- Chilled bottled water with/without electrolytes
- Variety of nutritious snacks
- Loan one of our backpacks/trekking poles (upon request)
- Great “desert” trivia games
- A complimentary souvenir Hike In Phoenix cap is yours to keep
- Enjoy, experience the beauty & excitement of hiking with an expert guide
- Round-trip transportation to & from the trailhead is available for an additional charge
Please make your reservation(s) with at least a 24 hour notice. Full payment is due at the time of booking. Tour itineraries, times of day/days of hikes, trail choices and prices vary seasonally and are subject to change. Your business is appreciated. Gratuities should be on a voluntary basis and based on your experience with your guide. Please note: Children up to age 12 hike free with an adult fare. Teenagers, ages 13 through 17 and senior citizens, 55 and up, enjoy a great experience with a 20% discount! Multiple discounts cannot be combined, and discounts are not applicable on our “Climb to the Peak” guided hike.
There are several ways to reserve your phenomenal hike with our great services: Call (877) HIKE-PHX (877 445-3749) International: Call 516 799-2273 or Fax 888 PHX-HIKE (888 749-4453) or 480 615-8903. Email info@hikeinphoenix.com. Reservations are accepted by phone between 8AM-8PM AZ time, 7 days. Arizona does not change time. Closed Christmas & New Years Eve/Day.
I’m neither a “kid” nor a senior citizen. What discounts may be available?
These are periodically offered and vary seasonally. They are subject to certain terms and conditions. Please call us to find out if they are available for your date(s).
What payment methods are accepted?
Visa, MasterCard, Discover, American Express, Bank Money Order by mail or Cashier’s Check by mail are accepted. Mailed in payments must arrive ten days prior to scheduled hike date.
How do I get to the trailhead on the day of the hike?
When you register/reserve your hike, you can elect to be picked up by us or “get to the trail by yourself.” Without our transportation, it is your responsibility to be at the trailhead before the time specified on your confirmation. Due to the very early hour that our morning hike day begins, your hike guide may not be available via e-mail or telephone.
Oh, mmmm, what do snacks/lunch boxes include?
Variety of fruits, such as apple and banana, veggies like mini carrots and celery with sour cream, dried fruits, like raisins, veggies and/or deli sandwich with or without cheese. And of course, just a few little sweet-tooth bites.
How long does the hiking tour take?
Most all of our hikes are from 2 to 4 hours, depending on the trail. Allow about an hour more when using our transportation. If you desire a full-day hike, arrangements can be made to accommodate your request. Please call us for specifics. Rates would differ from those listed on this website.
What are the levels of difficulty for the hikes?
Hike in Phoenix incorporates all levels from beginner to intermediate to experienced. Whatever fits into your hiking experience, style and physical endurance will be matched. We even customize hikes for wheelchair users! Hiking can be fun for everyone! Call us for details and to set up a hike for your specific requirements.
What mountains do Hike In Phoenix, LLC use for the hiking tours?
All over in the Valley of the Sun! Camelback Mountain, Papago Park, Piestewa Peak, and South Mountain in Phoenix, McDowell Mountain and Pinnacle Peak in Scottsdale; Usery (Red Mountain) in Mesa and Superstition Mountain in Apache Junction.
Is there something I should know prior to starting my hike?
Yes. You will be asked to read and sign our Liability/Waiver Agreement and Desert Safety tips/Trail Etiquette form prior to starting the hiking tour. Always follow your leader. Please stay on the trail at all times.
Is Hike In Phoenix, LLC insured?
Yes, we are fully insured. For your safety, all of our guides are First Aid and CPR certified.
Light, bright colored clothing, long sleeves and your favorite wide brim cap/hat is recommended for hikers with fair skin. Take along appropriate hiking shoes/boots. Please bring your favorite sunscreen. Finally, bring your camera!
I’m handicapped or a senior citizen. Can I still hike with your company?
Yes! Come on! We’ll hike the Rio Salado Habitat Restoration Area trails, which has wildlife along 5-mile of the Salt River (we won’t hike 5 miles…it’s just that the trails are that long) or we’ll hike in Papago Park or a short one mile on the Judith Tunell Trail at South Mountain. These scenic backdrops provide the settings for relaxing and view-studded hikes. Your friends back home will be jealous of all the great photos you’ll bring back from here. For your interest, additional information about accessible trails for senior citizens and/or wheelchair users can be found (click here).
Is there really a Satisfaction Guarantee?
Yes! No fun, no pay! Refunds requests will be honored. However, fees for the use of our hotel to trail transportation will be excluded. For whatever reason you may not be completely satisfied with our service and wish to request a refund, please notify your guide prior to the end of your hike. You must also call our office to confirm this notification the same day as your hike. Please make certain that you let the office know the name of your hike guide, along with the date/day and time of the scheduled hike. Please keep your Hike In Phoenix cap as a token of our appreciation for giving our hiking service a try.
How long does it take to receive a refund?
Allow up to 72 hours for a check or credit to be issued. Refunds by check will only be mailed to the address on your reservation.
If I need to cancel my reservation or in case Hike In Phoenix must cancel the scheduled hike due to bad weather, how does this all work?
If you want to cancel your reservation(s), you must call our office immediately because certain cancellation fees may apply*. Cancellation Fee Schedule: 50% if less than 24 hours on the guided hike fee. There is no cancellation fee for the transportation component before 24 hours. If you cancel with less than 24 hours, a 50% transportation cancellation fee will also be assessed if you originally reserved with transportation.
*In the event of inclement weather (which may include severe heat), you have the option of receiving a full refund or rescheduling the hike for another day. Allow up to 72 hours for a full refund to be credited back to your charge/credit card if you used that form of payment. Hike In Phoenix, LLC will cancel the scheduled hike if inclement weather occurs. You will be notified by telephone or e-mail. In this situation it is extremely important to advise us of your cell phone number or that of a friend, family member or someone else in your hike group (if you made a group reservation). Keep that cell phone on all night!
What if I’m late for my scheduled hike time (departure from the trailhead)? What happens?
We leave on time. Each person in your hike group depends upon everyone else to be there at the specified time. So please be punctual. No refunds! No expectations! Either chase us or sit and enjoy the scenery. Using our transportation service is always a good idea and will also avoid any parking hassle or getting lost. We’re always in contact with our service fleet regarding any traffic/construction delays which our friendly visitors may not be aware of.
How do I get back to my hotel if I do not wish to continue the hike if I used your transportation?
Your hike leader will contact our driver to arrange for your return. You will be responsible for a) finding your way back to the trailhead, and b) paying the fare back since it will be a special pick up. A refund will not be given for any transportation provided by Hike In Phoenix, LLC. No exceptions!
It is 115 degrees outside in July! Do we still hike in this hot weather, huh?
During the long, hot summer days, guided hikes may be limited due to the extreme high desert heat. For your safety, hike tours are scheduled from sunrise through 11AM and again from about 6PM to dusk. There is very limited afternoon hiking in the summer, except for our Weight-Loss/Boot Camp program.
Why is it extremely important to drink more water in Phoenix than elsewhere?
No one wants to run out of cold drinking water or lose his/her way in the middle of the Southwest Sonoran Desert. Communing with nature in these often harsh conditions requires that you drink plenty of fluids. You must keep yourself properly hydrated. Remember that by the time you feel thirsty, you may already be dehydrated. It has been reported that person can lose fluids in the Arizona heat at a rate equal to two “soda cans” an hour! Our famous “dry heat” can really dry you out. We make certain that you take in plenty of refreshing fluids before, during and after hiking.
What does the Weight-Loss/Boot Camp program offer?
Weight-Loss/Boot Camp is one of our customized hiking services. It’s a special “he-man” and strong woman event for both public and private groups that can take you on a two or three day hiking spree. Now let’s clarify this. This is not a 3-day sleep-away hike or camping trip. There are plenty of trails in each park, wherever you desire a challenge! A full weekend of hiking is an example. These special Boot Camp rates are separate—Please call us to make arrangements. Your feet will really get a workout, and you’ll need the proper shoes to climb up and down, and to step over and around a variety of rugged terrain. Many of the mountains in this area are serious and demanding climbs, soaring about 2,700 feet above sea level. That’s not a small hill; it’s a pretty hefty mountain.
How do the customized hikes work?
This special packages can be set up to your specifications, such as a Weight-Loss/Boot Camp or just a sunrise/sunset hike with/without breakfast/dinner prior to/or after your hike. Remember, these can be arranged according to YOUR schedule. Please speak with a reservation agent to plan this type of arrangement.
Are gift certificates available?
Yes they are! They’re available in any amount making it easy for you to budget a gift for the “perfect someone” for that very special occasion! Call us for more details toll-free 877 HIKE-PHX (877 445-3749) or internationally at 516 799-2273.
I want to work for the Hike In Phoenix, LLC as a guide or a scheduler! How do I apply for those positions?
Simply submit your resume and cover letter via e-Mail to rob@hikeinphoenix.com. If considered, we will contact you to schedule an interview.
Hike In Phoenix, LLC • Urban Guided Hiking in the Valley of the Sun
925 W Baseline Rd, Suite 105-C6 Tempe, AZ 85283-0901
Tel. 877 HIKE-PHX or 877 445-3749
Fax 480 615-8903 or 888 PHX-HIKE
e-Mail: Info@HikeInPhoenix.com
International: 516 799-2273
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